Accessibility and support

Extra support, whatever your situation

At AXA Northern Ireland, we want our website and services to be accessible for everyone. Whether you have a disability, physical or mental health condition, or need extra support in challenging circumstances, we have a range of ways to make your policy and all our services more accessible for you.

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Video and audio support |
Disability support |
Mental health support |
Money worries |
Trusted alternative person |
Contact Us |

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Visual and audio support

You can easily change the size of the text, or magnify your screen through the ‘Settings’ menu of your web browser, such as Google Chrome or Microsoft Edge. Look under ‘Preferences’ or ‘View’ to make the adjustments you need to clearly view the text on screen.

Sign Video

If you are deaf or hard of hearing, you can visit one of our branches in Northern Ireland where we now partner with Sign Video. You can access your policy information, purchase or renew a policy and make changes to existing policies by connecting to a British Sign Language interpreter through a video link.

This service is available 10am-4:30 pm Monday to Friday.

Discover our large font Car Insurance Policy Book!We’re excited to offer a large font version of our Car Insurance Policy Book for your convenience.Want a copy? Just contact your local NI branch today and ask for yours!

Disability support

If you have a disability and require additional support when making a claim with AXA, please let us know.

You may also be able to access government benefits and financial support if you’re disabled or have certain health conditions.

JAM friendly branches

JAM Card allows people with a hidden disability or communication barrier to tell others that they need extra time and understanding in a private and easy way. All Northern Ireland branches are JAM card friendly with all staff trained to make sure you get the time and support you need when dealing with your AXA policy.

Mental health support

Taking care of your mental health is very important, but we know there are times when you might be struggling. We also understand how challenging it can be to manage everyday tasks when you’re going through a tough time.

If you’re struggling with your mental health, it is important to consult your GP first, who will guide you towards the help and support available.

You can also find resources and support available online:

Money worries

We understand how important it is to keep up with your payments, but we also know that sometimes life isn’t that straightforward.

Also, if you know ahead of time that you’re going to miss a payment, or if you’ve already missed one and are working to catch up, please get in touch with us so we can help.

Here are some available resources that can help you with your finances:

Trusted alternative contact

If you find it hard to talk with us directly, for example, if you’re dealing with a bereavement or other challenging circumstances, you may prefer to nominate someone else to speak on your behalf about your policy. This is what we call a trusted alternative contact.
A trusted alternative contact will be authorised to discuss your claim or policy when needed. However, they won’t be able to cancel your policy, that’s something only you as the policyholder can do.
To nominate a trusted alternative contact, here’s the information we’ll need to get started:
- Your full name
- Your policy number
- Your trusted contact’s name, date of birth, and contact details
Simply send us an email with the above to axaniadmin@axa.ie and we’ll help you set this up.

Need more help?

If we are made aware of any challenges you are facing, then we can ensure that you’re getting the right help when you need it. So, please do get in touch and let us know of any changes to your circumstances or difficulties you may be experiencing.

There are a few ways to get in touch with AXA: