Contact AXA
Talk to us today
You can get in touch with AXA online, over the phone or in a branch. Please select one of the topics below to find contact details for the option that works best for you.
Policy changes and renewals
Cancelling or suspending your policy
To cancel or suspend your policy you will need to send us your request in writing along with your current certificate of insurance to:
The Internet Team
AXA Insurance,
Springtown Business Park,
Derry,
Co. Londonderry
BT48 0GY
Making changes to your policy
Talk to someone in your local branch.
Renewals
You can renew your car or home insurance policy through your My AXA account.
Talk to someone in your local branch.
Documentation
Forwarding documents to AXA
You can forward your documents to us by: MyAXA
You can upload the documents in your MyAXA account.
Branch:
You can bring the documents to any of our branches.
Post:
Please forward the documents to:
AXA Direct
Derry Contact Centre
Springtown Business Park
Derry,
BT48 0GY
Requesting documents from AXA
You can request documents by filling out the documents request form.
Payments
Renewal payments
You can renew your car or home insurance policy through your My AXA account.
Talk to someone in your local branch.
New policy payments
Pay in your local branch.
We also accept payments by cheque, postal orders or bank drafts made payable to AXA Insurance. Please write your policy number on the back of your cheque, order or draft and sent it to:
The Internet Team
AXA Insurance,
Springtown Business Park,
Derry,
BT48 0GY
Monthly payment or outstanding balance on your policy
Pay in your local branch.
To set up a direct debit
Pay in your local branch.
Claims and emergencies
New claims
Talk to someone in your local branch
Existing claims
Please call your dedicated claim handler, their phone number is noted on the "Next Step" letter posted to you after the claim was registered. Alternatively, you can call us on 02890 020104.
Talk to someone in your local branch
AXA SOS line - emergency home assistance
0345 399 5335 (Open 24/7)
Roadside Assistance & Car and Key Rescue
0345 828 2823 or 00353 1 8583200 (if calling from outside the UK).
Windscreen claims
Complaints
AXA Insurance Northern Ireland
There may be times when you feel you don’t get the service you expect from us. Here’s our complaints process to help you.
- For a complaint about your policy, call to your local AXA branch or ring us on 0345 828 2822
- To make a complaint with regards to your claims, please contact our claims action line on 0345 828 2823.
Customer Complaints Team
If we cannot sort out your complaint, you can contact our Customer Care Department.
Contact details are for Northern Ireland customers only. Contact details for Republic of Ireland customers can be found here
- Send us an email: click here
- By phone: 0800 039 1970
- By post: AXA Insurance, Customer Care Department, Freepost BEL 2531, Belfast, BT1 1BR
Contact details for AXA UK customers can be found here.
Please quote a reference when contacting us i.e. policy number, claim number or complaint reference number.
Financial Ombudsman Service
If you are unhappy with the way we have dealt with your complaint, you may be able to refer to the Financial Ombudsman Service.
To assist the Financial Ombudsman Service deal with your complaint promptly, please ensure you identify AXA as 'AXA Insurance dac' and confirm that your complaint occurred in Northern Ireland.
Postal Address:
- The Financial Ombudsman Service,
- Exchange Tower,
- London,
- England,
- United Kingdom
- E14 9SR
Phone:
- 0300 123 9 123
Calls to this number are now free on mobile phones and landlines.
- 0800 023 4 567
Calls to this number cost no more than calls to 01 and 02 numbers.
Email Address:
- complaint.info@financial-ombudsman.org.uk
Emails are automatically acknowledged – so check your "junk-mail" folder or "spam" filter if you don't get a reply.
Website:
Financial Services Compensation Scheme (FSCS)
AXA Insurance dac is covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation in the unlikely event we cannot meet our obligations to you. This depends on the type of insurance, size of the business and the circumstances of the claim.
Further information about the compensation scheme arrangements is available from the FSCS.
Our promise to you
- We’ll reply to your complaint within three business days (see the FCA Handbook).
- We’ll investigate your complaint.
- We’ll keep you informed of progress.
- We’ll do everything possible to sort out your complaint.
- We’ll use feedback from you to improve our service.
Complaints data
View our company complaints dataQuotes
Car insurance
Get a car insurance quote online
Talk to someone in your local branch.
Home insurance
Get a home insurance quote online
Talk to someone in your local branch.
Van insurance
Get a van insurance quote online
Talk to someone in your local branch.
Contact us from abroad
Press and media enquiries
Please note this email address is strictly for journalist queries only.