Home insurance FAQ

Explore our detailed list of frequently asked questions about home insurance. Find answers to your questions and gain a deeper understanding of your home insurance cover.

• Why do I need home insurance?

  Although home insurance is not required by law, many mortgage providers will require you to have buildings insurance in order to receive your loan. This is to make sure your building is protected which helps protect their investment.

  For most people, their home is their most valuable asset, which is why it's important to have it protected.

  Without home insurance, in the event of any incident you may be left to pay out of pocket, which often can be quite a financial burden.

  Our Home Insurance policies help protect you, your home and all your belongings from the unexpected giving you the peace of mind that we are always here to help.

• I've just bought a new policy, can I cancel it?

  If you've just bought a policy with us, you can cancel your policy within the first 14 days and we'll give you a full refund, provided that no claims have been made during this period.

  You’ll find more information around policy cancellations in your policy booklet.

• What information do I need to get a home insurance quote?

  We just need to know some basics about your home in order to give you a quote. These include:

  • The address
  • Type of home
  • Number of bedrooms
  • When it was built
  • The type of heating your home has.
  • Estimated cost of rebuilding the home
  • The amount you’d like to insure your contents for (If choosing Buildings & Contents or Contents only.)

• How do I get a Home Insurance quote?

  Get a Home Insurance quote online to get 10% discount and choose the cover to best suit your needs.

  If you need to get in touch, call us on 02890 020104 or drop into your local branch. You can now call us from 8.45am to 6pm (Monday - Friday) or from 9am to 4pm on Saturdays.

• What is a multiproduct discount?

  We offer a discount on your car insurance if you, or anyone living at your address, has an AXA direct policy.

  We offer a discount on your home insurance if you have an existing car policy with AXA directly.

  Please note: All discounts are subject to the minimum premium.