Home insurance - Claims and emergencies

• Will my Home Insurance premium be affected if I make a claim?

  Making a claim on your Home Insurance can be a daunting task and can often become a stressful situation, particularly surrounding your next insurance premium and how the cost may increase.

  If you have consecutive, claim-free periods of home insurance with us, we'll reduce your premium at your next renewal date in line with our discount scale.

  If you have a claim during your insurance year, your no-claims discount will reduce to 0%.

  You can report a Home Insurance claim, or call us on 03458 28 28 23.

• How do I report an insurance claim?

  You can report an insurance claim through your MyAXA account.
  To register for MyAXA, you'll need your policy number, email address and date of birth.

  If you don't have a MyAXA Account, you can still report your claim online. Simply visit report a claim.

  You can also call us on 03458 28 28 23 to speak to one of the team or on 0044 345 8 282823 if you are calling from outside Northern Ireland or the UK. Our claims helpline is open 24/7 for emergency calls.

  Our dedicated team will take your details and do their best to settle the claim as soon as possible

• Am I covered if I lose property outside of my home?

  You can add cover for loss or damage to personal belongings that you usually bring outside of your home, like your watch, camera or laptop.

  Your schedule will show if you have this cover. You can download and print your schedule from your MyAXA Account.

  To get personal belongings cover added to your home insurance, call us on 02890 020104 or drop into your local branch.

• Can someone else discuss my claim on my behalf?

  We won't discuss your claim with anyone else without your permission.

  To give another person permission to discuss your claim on your behalf, please call us on 03458 28 28 23 and one of the team can help you.